ITIL® 5 MANAGING PROFESSIONAL | EXPERIENCE

Master Digital Customer & User Experience with ITIL® 5

Learn to design, measure, and continually improve digital experiences that strengthen satisfaction, trust, and value.

  • Self-Paced E-Learning
  • 8 Months Access
  • Digital Customer & User Experience
  • Certification-Focused Preparation
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Everything Included

Everything You Need to Prepare for ITIL® 5 Experience

01

Self-Paced E-Learning + 8 Months Access

Study online at your own pace and access your training for 8 months.

02

Individual Mentoring

Benefit from 2 hours of one-on-one mentoring during your preparation.

03

Dedicated Resources

Access structured resources designed to support your ITIL® 5 Experience preparation.

04

Course Materials & Videos

Learn with structured course materials and dedicated explainer videos.

05

Module Quizzes

Test your knowledge and reinforce key concepts throughout the course.

06

5 Full Practice Exams

Prepare with 5 complete practice exams of 40 questions each.

07

Detailed Explanations + 24/7 Support

Understand your mistakes with detailed explanations and get support throughout your preparation.

08

Complete Certification Package

Get your exam voucher with retake plus 1 year of PeopleCert membership.

Why ITIL® Experience?

Create Digital Experiences People Value

Understand

Understand Your Users

Learn how users and customers interact with digital services and what shapes their experience.

Design

Design Better Experiences

Build experience-centric services around user needs, expectations, and desired outcomes.

Improve

Increase Satisfaction & Value

Measure experience and use insights to continually improve quality, satisfaction, and perceived value.

Is ITIL® 5 Experience Right for You?

This program is ideal if:

  • Customer Experience Professionals
  • User Experience Professionals
  • Service Managers

  • Product Managers & Product Owners

  • Digital Service Professionals
  • IT & Digital Managers
  • Service Designers
  • Customer Success Professionals
  • Digital Transformation Professionals

WOLOYEM

Why Choose WOLOYEM?

01

PeopleCert

PeopleCert Accredited Training

Prepare for ITIL® 5 Experience through structured training aligned with the official certification framework.

02

Flexibility

Learn at Your Own Pace

Study online on your schedule and progress through your ITIL® Experience preparation at your own pace.

03

Preparation

Certification-Focused Preparation

Use quizzes, practice exams, and detailed explanations to prepare effectively for the ITIL® Experience assessment.

04

Certification

Certification Package Included

Get your exam voucher with retake and one year of PeopleCert membership in one complete offer.

Testimonials

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Our successes with ITIL 5®
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Start Your ITIL® Experience Journey

€1,499

8 Months Access • 2h Individual Mentoring • Certification Package Included

ITIL® Experience FAQ

Frequently asked questions

Everything you need to know before starting ITIL® 5 Experience

  • ITIL® 5 Experience focuses on understanding and improving how customers and users experience digital services, connecting satisfaction, trust, perception, and value.

  • It is ideal for service managers, product professionals, customer and user experience professionals, digital leaders, and anyone responsible for improving digital experiences.

  • You will learn how to design experience-centric services, measure and improve customer and user experience, align digital experience with value creation, and strengthen stakeholder satisfaction.

  • Yes. WOLOYEM currently lists ITIL® 5 Foundation as the prerequisite for Experience.

  • Yes. You can study online and progress according to your own schedule.

  • You receive 8 months of access.

  • Yes. The package includes 2 hours of individual mentoring.

  • Yes. You receive 5 full practice exams with 40 questions each.

  • Yes. The package includes one exam voucher with a retake.

  • Yes. You receive one year of PeopleCert membership.

  • WOLOYEM currently indicates 40 questions, 90 minutes, and a 70% pass mark for Experience.

  • Yes. Experience is one of the modules in WOLOYEM’s current ITIL® Managing Professional pathway, alongside Product, Service and Transformation.

Ready to Create Digital Experiences People Value?

Build the skills to understand users, improve digital experiences, strengthen satisfaction, and prepare for your ITIL® 5 Experience certification.

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